Privacy Policy

Last Updated: 15th February, 2026

Petlify (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, disclose, store, and safeguard your personal information when you access or use our website, mobile applications, and services (collectively, the “Platform”).

This Privacy Policy is framed in accordance with the Information Technology Act, 2000, Information Technology Rules, 2011, and the Digital Personal Data Protection Act, 2023 (India).

1. Scope & Applicability

This Privacy Policy applies to all users, including pet owners, service providers, and visitors accessing the Petlify Platform. By using the Platform, you consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

a) Personal Information

• Full name
• Email address
• Mobile number
• Address, city, and location details
• Encrypted login credentials

b) Pet-Related Information

• Pet name, breed, age
• Health or service-related details voluntarily provided

c) Payment & Transaction Information

• Transaction reference details
• Billing and invoicing information

Important: Petlify does not store debit/credit card, UPI, or net banking details. Payments are processed securely through RBI-compliant third-party payment gateways.

d) Technical & Usage Data

• IP address
• Browser type and device information
• Cookies, logs, and usage analytics

3. Purpose of Data Processing

• Account creation and management
• Service bookings, payments, and refunds
• Sending service-related communications
• Improving platform functionality and user experience
• Fraud prevention and security monitoring
• Compliance with legal and regulatory obligations

4. Consent & Lawful Processing

Personal data is processed based on your consent, contractual necessity, or legal obligations. You may withdraw consent at any time, subject to applicable laws.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, and improve user experience. Disabling cookies may affect certain features of the Platform.

6. Sharing & Disclosure of Data

• Payment gateways and financial partners
• Cloud hosting and technology providers
• Verified service providers for order fulfillment
• Government authorities when legally required

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no system is completely secure.

8. Data Retention

Personal data is retained only as long as necessary to fulfill the stated purposes or comply with legal obligations.

9. User Rights

• Access and review personal data
• Correct or update inaccurate information
• Request deletion (subject to legal requirements)
• Withdraw consent
• Raise grievances

10. Children’s Privacy

Petlify is intended for users aged 18 years and above. We do not knowingly collect personal data from minors.

11. Grievance Redressal

Email: support@petlify.in
Response Time: Within 30 days

12. Contact Information

Company Name: Petlify
Email: hello@petlify.in
Phone: +91 63614 16273
Country: India

By using the Petlify Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.